Refund & Return Policy

1. Return Policy

Because certain products may be subject to health, safety, regulatory, or resale restrictions, returns are not automatically accepted for every product or circumstance.

If you believe you have received an incorrect, damaged, defective, or otherwise problematic order, please contact us as soon as possible so that we can review the situation.

2. Refund Eligibility

Refund requests are reviewed on a case-by-case basis. Where a refund is approved, the amount and method of the refund will depend on the circumstances of the order and the original payment method.

To help us review your request, you may be asked to provide your order information, photographs, tracking details, or other information relating to the issue.

3. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or materially different from what was ordered, please contact our support team promptly.

When reporting an issue, please provide your order details and, where applicable, clear photographs showing the condition of the package and its contents.

We will review the information provided and determine the appropriate resolution based on the circumstances.

4. Missing or Lost Packages

If your package has not arrived within the expected delivery timeframe, please first review the available tracking information.

If tracking indicates that the package is delayed, missing, or experiencing a delivery issue, contact us so we can assist with reviewing the situation.

Once a package has been transferred to the shipping carrier, certain delivery issues may require a carrier investigation or claim before a final resolution can be determined.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because an incorrect, incomplete, or outdated address was provided, additional shipping or reshipment costs may apply where reshipment is available.

6. Refused or Abandoned Packages

Packages that are refused, abandoned, or returned to the sender because the recipient could not accept delivery may not qualify for a refund.

If a package is returned to us, any available refund or reshipment option will be reviewed based on the circumstances. Additional shipping or handling charges may apply to a reshipment.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests cannot always be guaranteed. Once an order has entered processing, been packaged, or been transferred to a shipping carrier, cancellation may no longer be possible.

8. Non-Returnable Situations

Depending on the product and circumstances, returns or refunds may not be available for:

• Opened or used products
• Products returned without prior authorization
• Orders refused or abandoned by the recipient
• Orders affected by an incorrect customer-provided address
• Products damaged after delivery through customer handling
• Requests made outside any applicable return period
• Products that cannot legally be returned or resold

9. Refund Processing

Once a refund has been approved, processing times may vary depending on the original payment provider or financial institution.

The time required for a refund to appear in your account is generally outside our direct control and may depend on the payment provider’s processing procedures.

10. Shipping Costs

Original shipping charges are generally non-refundable unless the refund is required by applicable law or the circumstances of the order qualify for reimbursement.

Customers may also be responsible for return shipping or reshipment costs where the issue resulted from an incorrect address, refused delivery, or another customer-related circumstance.

11. How to Request a Refund or Return

To request a return or refund review, contact our support team and provide the relevant order information.

Please include:

• Your name and contact information
• Order information
• A description of the issue
• Relevant photographs or supporting information, if applicable

Please do not send a product back before contacting us and receiving return instructions. Unauthorized returns may not be accepted.

12. Shipping Policy

For information about order processing, delivery, tracking, and shipping requirements, please review our Shipping Policy .

13. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our business practices, payment systems, shipping procedures, applicable regulations, or customer service processes.

The latest version of this policy will be published on this page. Customers are encouraged to review the policy before placing an order.